Ooh-la-la Beadtique
Kitchener, Ontario, Canada
www.oohlalalabeadtique.com
oohlalabeadtique@gmail.com

I'll be more than happy to accommodate requests for custom orders, shape, size, color of beads, or type of stones. Message me regarding a special order for price variation.

Once a design is agreed upon, custom orders take on average from 1 to 6 weeks depending on the quantity of the order, and availability of components. I can give you a better time estimate once you contact me to initiate your order.

Customized Christmas Gift orders must be placed by October 31st. I do not take custom orders during month of November and December.

1. Jewelry should only be put on after washing and applying any makeup, hair spray, gels, lotions or perfume.

2. Protect any jewelry from harsh chemicals, extreme temperatures and sunlight.

3. You should not wear beaded jewelry while doing household, outdoor chores or sports.

4. You should never wear any jewelry when swimming or showering. The chlorine can cause damage to various gemstones and metals.

5. Store your jewelry separately so it doesn't scratch other jewelry. Plastic bags or cloth dust bags are wonderful for protecting jewelry pieces.

6. Always store your beaded necklaces or bracelets flat.

7. Keep your jewelry in a clean, and dry place.

Unfortunately I don’t repair old beaded jewelry or rosaries that was not purchased from Ooh-la-la Beadtique. Many handmade jewelry pieces are often constructed from one-of-a-kind components, leaving them impossible to find again. However I do offer a Redesign Service. If customers have broken or unattractive beaded jewelry in their jewelry boxes and want it redesigned I will be happy to do so charging for my time and materials. This service results in new piece of jewelry or rosary at a fraction of cost of a new retail piece. Feel free to contact me for more details.
Repair services on products purchased from Ooh-la-la Beadtique are available. For further information please refer to my next FAQ

If your item has minor damage due to wear, or an accident within three years from purchase, please contact me, and more often than not I will be able to provide you with repairs with no labour costs.

You will only need to pay for postage and possible materials costs.

Note that items which have major damage, particularly to the 'focus' of the piece (eg. a pendant being badly scratched or dented), may not be able to be repaired and you would instead need to consider replacing the item.

Contact me with your issues, and I’ll be more than happy to give you an idea of what will be needed to repair your item.

Although Ooh-la-la Beadtique jewelry studio is located in Kitchener, Ontario, Canada, my products are sold from my online store ONLY.

Please note that in order to maintain the volume of work and the lowest pricing possible, Ooh-la-la Beadtique is Mail Order only. There are absolutely no local pickups.

I will be more than happy to take care of gift-wrapping for you.

I offer a gift wrap option that can be purchased together with the item. Please visit the following URL link to add a gift wrap, a gift note or both: https://www.etsy.com/shop/OohlalaBeadtique?section_id=14640949

Many Ooh-la-la Beadtique handmade products are crafted using natural components such as semiprecious stones, freshwater pearls, sea shells and wood. No two materials in nature are alike. The handmade product that you will receive may vary in shade and texture pattern from the picture listing.

Also note that all monitors and computer screens are calibrated differently. The same product may appear in diverse colors and contrast on different monitors.

If you have any questions, the best way to contact me is through Etsy by going to my shop URL https://www.etsy.com/shop/OohlalaBeadtique and clicking the "Contact" link located on the right under Shop Owner icon.

Please note my business hours are Monday to Friday 9-5 pm EST (my time zone). If you message me after my business hours you might have to wait till next business day to receive a reply.

I try to respond to my emails within 24 hours, except for weekends or statutory Canadian holidays.

In order to maintain the volume of work and the lowest pricing possible, I offer only email based customer support. Currently I do not offer telephone support.